Refund Policy

Terms and Conditions (Revised 01/01/2022, 03/01/2024)

Booking and Reservation Policies:

  • All travel bookings are subject to availability and confirmation by TSANCH Travel and Tours Inc.
  • TSANCH Travel and Tours Inc acts as an intermediary between you (the client) and various travel suppliers (airlines, hotels, tour operators, etc.). Our role is to facilitate your travel arrangements.
  • By engaging in business with TSANCH Travel and Tours Inc, you acknowledge that TSANCH Travel and Tours Inc may contact you via email, phone, or other means for booking-related communication.

Cancellation and Refund Policy (Rev. 01/01/2022):

  • Cancellation fees may apply and are subject to the policies of the respective travel suppliers. These fees can vary depending on the supplier, travel date, and type of booking.
  • In addition to any cancellation fees imposed by travel suppliers, TSANCH Travel and Tours Inc does NOT charge a cancellation fee of any kind for any booking canceled by the client.
  • We want you to be 100% satisfied with our services. If for any reason you do want to cancel, we will help you in any way we possibly can to obtain a full refund from various travel suppliers. We will also refund 100% of our service fee as well.

Planning Deposit (Rev. 03/01/2024):

  • A planning deposit of $250 is required and must be paid before any travel planning commences.
  • This deposit is non-refundable and will be applied towards the total cost of your booking once the travel arrangements are confirmed and finalized within 60 days from the date of payment. If the booking is not confirmed and finalized within this 60-day period, the planning deposit will be forfeited.

Credit Card Policy:

  • TSANCH Travel and Tours Inc values your convenience and security in handling credit card information. Our credit card policy outlines how we collect, retain, and protect your credit card details.

Credit Card Authorization:

  • A valid credit card authorization form must be submitted for all bookings made through TSANCH Travel and Tours Inc. By providing your credit card information, you authorize us to use it for booking and payment purposes.
  • Your credit card information will be securely stored and used for payment processing related to your bookings unless otherwise specified.
  • You have the option to request that TSANCH Travel and Tours Inc retain your credit card information on file for future bookings. This request must be made in writing and submitted to our office.

Credit Card Retention:

  • For your convenience, TSANCH Travel and Tours Inc offers the option to retain your credit card information in a secure PCI-compliant vault. This allows for smoother and faster future payments.
  • Your credit card information, including CVV, will be securely stored in our vault. However, for added security, the CVV will expire after 30 days. Before any future payments are processed, you will be required to confirm the CVV.
  • We prioritize the security of your credit card information and adhere to strict measures to protect it from unauthorized access, disclosure, alteration, or destruction. Your trust in TSANCH Travel and Tours Inc is paramount, and we are committed to ensuring your privacy and satisfaction.

Additional Onboard/Resort Credit Promotions:

  • Any additional onboard or resort credit promotions offered by travel suppliers must be clearly outlined on the initial invoice provided to the client after the booking is made to be honored.
  • TSANCH Travel and Tours Inc cannot guarantee the availability of onboard or resort credits unless they are explicitly stated on the original invoice.
  • No promises or commitments related to onboard or resort credits, amenities, or special offers will be honored unless they are clearly documented and included as part of the original invoice provided to the client. Any verbal assurances or promises made by TSANCH Travel and Tours Inc staff will not be binding unless documented in the invoice.

Client Responsibility:

  • It is your responsibility to provide accurate and complete information on this form, including passport details, contact information, and any special requests or requirements.
  • You are responsible for reviewing and understanding the terms and conditions of travel suppliers, including their cancellation policies, baggage fees, and any additional charges.
  • The client acknowledges that visa and country entry requirements are the ultimate responsibility of the client, and TSANCH Travel and Tours Inc assumes no responsibility for not meeting these requirements. (Rev. 03/01/2024)

Liability:

  • TSANCH Travel and Tours Inc is not liable for any loss, injury, damage, or delay that may occur during your travel. We recommend purchasing travel insurance to protect against unforeseen events.
  • TSANCH Travel and Tours Inc is not responsible for any changes or disruptions to your travel plans due to circumstances beyond our control, including but not limited to weather, strikes, natural disasters, or government regulations.